Complaints & Dispute Resolution

At FundGuru, we are committed to providing excellent service. However, if you have a complaint, we want to hear from you.

Internal Dispute Resolution

If you have a complaint, please contact us:

• Email: complaints@fundguru.com.au
• Phone: 1300 ABC 123
• Mail: Complaints Officer, FundGuru Pty Ltd, 123 Business Street, Sydney NSW 2000

We will acknowledge your complaint within 1 business day and aim to resolve it within 30 days.

External Dispute Resolution

If you are not satisfied with our response, or if we have not resolved your complaint within 30 days, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA).

AFCA Contact Details

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

AFCA Member Number: AFCA-123456

AFCA provides fair and independent financial services complaint resolution that is free to consumers.